FAQ on Ordering, Shipping & Personalization

You enter your requested details directly on the product page, for example names, dates or a short message. We then produce the item based on exactly those details.

If production has not started yet, changes are often still possible. Contact us as quickly as possible with your order number and the corrected information.

The exact delivery time depends on the product and current workload. The binding timeframe is always shown on the product page. You can also find an overview on our shipping page.

Yes. Once your order has shipped, you will receive a shipping confirmation with tracking information.

Yes. Wood is a natural material, so grain and tone can vary slightly. That is part of what makes each piece unique.

Please contact us directly with your order number and photos. We will review the case quickly and work on a fair solution.