You ask - We answer
Personalization
Can I also get a custom design?
Yes, gladly! Enter your wishes in the personalization field. If your request is more extensive, please contact us in advance by email at hallo@laserartgermany.de . Together we will find a solution.
I made a mistake in my personalization details. What can I do?
Please contact us immediately by email at hallo@laserartgermany.de with your order number and the correct information. As long as we haven't started production yet, we can easily adjust the data.
Can I also use my own fonts or logos?
Yes. If you would like a specific font or your own logo, please send us the file by email to info@laserart-germany.de . We will check the technical feasibility.
Can I see a draft beforehand?
Yes. For many products, we will send you a digital proof by email before production. This allows you to check that everything meets your expectations. Simply add it to the personalization text or contact us directly.
Order
I have noticed an error in the delivery or billing address. What can I do?
Please send us an email immediately to info@laserart-germany.de and provide your order number. We will change the data if the order has not yet been shipped.
How long will it take to receive my personalized product?
You can see the production time during the checkout process. We work by hand and often faster than indicated, but we cannot guarantee this.
Can I cancel my order?
As long as your item hasn't started production yet, we can cancel the order. Please contact us by email as soon as possible.
Can I return my order if I don't like it?
No. Personalized items are excluded from the right of withdrawal according to § 312g BGB and the ECJ ruling of October 21, 2020. However, we are very keen to ensure you are 100% satisfied – simply contact us and we will find a solution!
My order arrived damaged. What should I do?
Please send us photos of the damage to info@laserart-germany.de . We will immediately take care of a solution that will not incur any further costs for you!
Will I receive an invoice?
Yes. Every order will be confirmed with a proper invoice by email.
Shipping
Is delivery to parcel stations possible?
Yes. Please enter "Packstation" in the street field and your postal code in the address supplement field.
Can I specify a different delivery address?
Yes. You can specify a different delivery address during the checkout process. We do not include invoices in the package.
Is delivery to a foreign country possible?
Yes, we ship worldwide. The shipping costs will be displayed in your shopping cart.
Will I receive a tracking number for my package?
Yes. After shipping, you will automatically receive an email with your tracking information.
My package isn't arriving. What can I do?
Please contact us by email. We will contact the shipping service provider and take care of clarifying the matter.
How much does shipping cost?
Most of our products offer free shipping within Germany. Additional costs and/or shipping fees outside of Germany will be clearly displayed in your shopping cart.
Frequently Asked Additional Questions
What payment methods are available?
We accept PayPal, credit card, Klarna, instant bank transfer and Shopify payments, among others.
How sustainable are your products?
We use FSC-certified birch plywood and high-quality paints. All products are handcrafted in Germany.
Kann ich Muster bestellen?
Ja, insbesondere für größere Bestellungen oder B2B-Projekte bieten wir Muster gegen Aufpreis an. Bitte kontaktiere uns unter info@laserart-germany.de.
Bietet ihr auch Geschenkverpackungen an?
Auf Wunsch verpacken wir Produkte liebevoll als Geschenk. Dies kannst du im Bestellprozess auswählen oder per Mail anfragen.
B2B & Gewerbekunden
Ich bin Event-Veranstalter oder Hochzeitsplaner – kann ich größere Mengen bestellen?
Ja, wir fertigen auch Serienbestellungen für Events, Firmenfeiern und Hochzeiten. Kontaktiere uns mit deinen Anforderungen unter info@laserart-germany.de.
Kann ich Sonderwünsche für mein Unternehmen umsetzen lassen (z. B. Logo, CI-Farben, Verpackung)?
Ja. Wir bieten maßgeschneiderte Lösungen für Firmenkunden an – von personalisierten Dekorationen über Branding-Produkte bis hin zu individuellen Verpackungen.
Erhalte ich Rabatte bei Großbestellungen?
Ja. Abhängig von Stückzahl und Produktumfang machen wir dir ein individuelles Angebot.
Können die Produkte direkt an meine Kunden oder Veranstaltungsorte geliefert werden?
Ja. Wir versenden auf Wunsch neutral oder mit deiner Absenderadresse direkt an den Endkunden oder die Location.
Kann ich eine individuelle Beratung erhalten?
Sehr gern. Schreib uns an info@laserart-germany.de mit deinem Projekt (z. B. Hochzeitskonzept, Corporate Event), und wir erarbeiten gemeinsam ein passendes Konzept.