Frequently Asked Questions and Answers

You enter your desired details directly on the product page in the designated fields, such as name, date, font, and color. After purchase, we make the item exactly according to these details.

We do not keep stock items: your piece is only made once we receive your order. That is why it is worth taking one last look at the spelling, date, and desired text before submitting your order. You can find an overview of the entire range in the personalized wooden gifts.

The input fields are located directly above the Buy button on the respective product page. The available fields depend on the product.

For a door sign, for example, this could be the family name and first names; on a coordinate map, it could be the location, coordinates, and an optional saying. If a field you need is missing, simply include the information in a message or contact us before ordering.

The character limit depends on the product and size and is listed on the respective product page. Typical guidelines: place cards and small signs, 1 to 2 lines of 15 to 25 characters each; door signs and family signs, 2 to 4 lines of 20 to 35 characters each; coordinate maps, 2 to 3 lines of 30 characters each.

Longer texts, such as a baptismal verse, are possible on many products—for example, up to around 80 characters on baptismal crosses. If your text is significantly longer, it is best to ask us briefly beforehand so we can tell you whether it will remain clearly legible.

All German letters, including ä, ö, ü, Ä, Ö, Ü, and ß, can be engraved, as well as the Latin letters A to Z, the digits 0 to 9, and common punctuation marks such as periods, commas, hyphens, slashes, exclamation marks, and quotation marks.

Symbols such as hearts, stars, or the infinity sign are possible on many products. We cannot engrave emojis because the laser outline is too finely detailed.

The available fonts vary depending on the product; many items offer twelve. You can preview all fonts on the Fonts for Engravings page.

You make the selection directly in the personalization field. If you are unsure which font suits your occasion, briefly tell us what the piece is intended for and we will recommend one.

Yes. We reproduce your text exactly as entered, including capitalization, hyphens, and spaces. We do not make corrections on our own because name spellings are chosen deliberately.

That is precisely why checking everything yourself before submitting the order is so important. If we notice anything obviously unusual while reviewing it, we will contact you before production.

By default, we start production immediately after receiving the order to keep delivery times short. A preview is therefore not sent automatically.

If you would like to see a draft, message us immediately after placing your order and include your order number. For certain products with complex layouts, such as family signs with a choice of figures, approval is an integral part of the process. This will be stated on the product page.

In many cases, we can implement your own motifs, lettering, and logos. Whether it works depends on the material, the size, and the resolution of your original file.

It is best to send us the file as a vector graphic or an image with as much contrast as possible via WhatsApp or to info@laserart-germany.de. We will then honestly tell you whether the result will be clean or whether an adjustment would be advisable.

Photo engravings are possible, but only on products designed for this purpose. For photo portraits, we use slate because its matte, dark surface preserves fine details such as hair and shadows.

With classic wooden signs, we engrave text and graphics, not photos. If you are unsure whether your image is suitable, send it to us in advance and we will take a look.

Contact us immediately with your order number, preferably via WhatsApp. As long as production has not yet started, we can change the text without any hassle.

If the piece has already been engraved, an input error can no longer be corrected free of charge because the material has been used. We will still look for a fair solution and generally offer a replacement at reduced rates.

No. The engraving is permanently worked into the material with a CO2 laser and is not a printed layer. It therefore cannot peel off or be wiped away.

Very strong, prolonged exposure to sunlight can change the surface color of wood over the years. The engraving contour remains unaffected.

Yes, many designs are made for multiple names, such as family signs or place cards for entire guest lists. How many names look good depends on the format.

For place cards, enter one name per line; a double name counts as one name. For family signs, the roof lettering, wall lettering, and interior area define three separate text zones.

Most of our range consists of birch plywood from FSC-certified forestry, available depending on the product in thicknesses of 3, 4, 5, or 8 millimeters. We also use alder, oak, and olive wood, as well as acrylic glass in matte, glossy, and mirrored finishes.

For individual products, we also use cork, natural slate, painted MDF, and faux leather. The material used for a particular item is always stated in the product description.

We use FSC-certified birch plywood, meaning wood from controlled forestry. Wood is a renewable resource and significantly less energy-intensive to manufacture than plastic.

There is also a second point that is often overlooked: A personalized piece is rarely thrown away. You can read more about how we otherwise work on the About us page.

Wood is a natural material. The grain, color, and fine structures vary from one board to another, so no two pieces are exactly alike.

This is not a quality defect, but a characteristic of real wood. If something about your product still seems inconsistent, send us a photo and we’ll take a look.

Depending on the item, acrylic products are available in up to 20 colors, from white and black through pastel shades to mirror gold, mirror rose gold, and mirror silver.

You can see the currently available colours in the product images and select them there directly. The selection is particularly large for wedding table decorations and place cards.

The dimensions are listed in every product description. For name signs, the total width also depends on the name length and the selected font, so a long name will be wider than a short one.

If you have a fixed space on a door or wall, tell us the available area. We can then tell you which variant will fit.

Our products are designed for indoor use. Birch plywood is not waterproof, and prolonged rain and direct sunlight will damage it.

Door signs work well in a covered, sheltered entrance area. For permanent outdoor use, they need additional treatment with a wood stain or weatherproofing oil. Ask us beforehand if you want to put up a sign outdoors.

A slightly damp cloth is sufficient for most wooden and acrylic products. Avoid harsh cleaners, abrasive products, prolonged moisture and intense heat.

For wooden boards and other wooden items intended for everyday use, the following also applies: do not put them in the dishwasher. Occasionally refreshing the surface with colourless wood oil or beeswax will help you enjoy them for longer.

Wipe cork and slate with a slightly damp cloth and let them dry afterward. It’s best to clean faux leather only with a soft, dry cloth.

None of these materials belong in the dishwasher or in a water bath. Prolonged moisture changes their structure and surface.

Not for most signs, and there’s a reason: The right solution depends on the surface. Double-sided tape is suitable for smooth doors, while a small nail or screw is better for walls.

Many products have a hanging loop or a drilled hole, while some can also be displayed freestanding with an optional stand. The product description explains what applies to your product.

Our signs are lightweight, so adhesive strips or mounting putty will generally hold them without any problems. On smooth, clean surfaces such as painted doors, double-sided tape works best.

Adhesive solutions are unreliable on woodchip or heavily textured wallpaper. A small nail is the safer choice there. You can find ideas for placement in the children’s room in the guide Children’s Room Name Plaque.

That depends on the product, and we clearly state it for each item. Our baby rattle is made according to the European toy standard EN 71, smoothly sanded, and finished with saliva-resistant paints.

Milestone discs made from untreated birch wood are intended as photo props, not as toys for children under three. Decorative items such as door signs belong on the wall, not in children’s hands.

The personalized night light consists of an engraved acrylic panel illuminated from below by an LED. The light shines through the engraving, creating a warm, gentle glow.

The LEDs generate hardly any heat, making them suitable for children’s rooms. The article Personalized night light for a child’s room compares whether wood or plastic is the better choice for you.

No, you can order as a guest. An account is only useful if you order more often and want to keep track of your order history.

You’ll receive an order confirmation by email immediately after completing your order, including all items and your personalization details. It also serves as your receipt.

If you don’t receive an email, first check your spam folder and the spelling of your address. If it is genuinely missing, contact us and we’ll send it again.

Yes, as long as production has not yet begun. Since we often start just a few hours after receiving an order, the sooner you contact us, the better.

Send us your order number and the corrected details via WhatsApp, by email, or through the contact form. We cannot guarantee that the change will be possible, but we will always confirm whether it worked.

Yes, before shipping. Contact us with your order number and the complete, correct address, and we’ll adjust it.

If the package is already on its way, a redirect is only possible through DHL’s recipient service. You’ll find the link in your shipping confirmation.

As long as production has not yet started, we can cancel the order easily and issue a full refund. To do so, message us as soon as possible with your order number.

Once a personalized item has been engraved, cancellation is no longer possible because it cannot be resold. The legal basis for this is set out in the cancellation policy.

Yes. We make all items in an order together and ship them in one package, provided that size and weight allow it.

For very different products, the shipping date is determined by the item with the longest production time. If you need part of the order earlier, let us know and we’ll split the shipment.

Yes. During checkout, you can enter a delivery address that differs from the billing address. The package will then be sent directly to the recipient.

Via WhatsApp at +49 15678 72 80 12. Always include your order number so we can immediately check the status of your order.

In case of damage, a photo in your first message is helpful. All four contact options are equally available to you; you’ll find them further down this page.

Usually 1 to 3 business days from receipt of the order. Elaborate custom-made items and large quantities take longer; this is stated on the product page.

Before production, we check your details, followed by a quality inspection of the engraving, dimensions, and surface. Only then is your piece shipped.

Usually 2 to 6 business days in total: 1 to 3 business days for production plus 1 to 3 business days for shipping. All delivery times in detail are listed on the shipping page.

Allow at least one week of buffer time, or two to three weeks for larger quantities. For a wedding with 50 place cards, a lead time of two to three weeks is realistic, also allowing time for questions about the guest list.

If your date is approaching, message us before ordering with the product, quantity, and date. We’ll honestly tell you whether it’s feasible. The post Personalized wedding table decorations explains what goes into a cohesive table plan.

Send us a short message immediately after placing your order with your order number and desired delivery date. We will prioritize your order as far as capacity allows.

We do not offer a guaranteed express delivery promise because we make the products ourselves and do not ship items from stock. In return, we will give you clear feedback on whether your deadline can be met.

Yes, demand increases significantly before Christmas, Valentine's Day, and Mother's Day. During these weeks, production may be delayed by a few days.

For Christmas gifts, we recommend placing your order by early December. The post Personalized Christmas Gifts collects ideas for this.

Yes, every shipment receives a tracking number. You will automatically receive it by email as soon as the parcel has been handed over to DHL, and you can check the status at any time via the link in the email.

Contact us with your order number, and we will initiate an investigation with DHL. Before doing so, briefly check whether the parcel was left with a neighbor or at a branch, as this is usually shown in the tracking information.

If a shipment is actually lost, we will make your item again or refund the amount. You will not be left out of pocket.

We ship all standard products to Germany free of charge, with no minimum order value. Only a few particularly large or heavy special items incur shipping costs within Germany, which are then shown on the product page.

Yes. We ship to all EU countries as well as Switzerland, Norway, the United Kingdom, Liechtenstein, the USA, Canada, Australia, and New Zealand, plus many other countries.

Costs depend on the destination country and shipping method and range from €7.90 to €12.90, depending on the zone. Customs duties and import taxes are already included in the shipping price for deliveries outside the EU via DHL PDDP. You can find the full table on the shipping page; the final amount is shown at checkout.

Shipping to Austria usually takes 3 to 7 business days, plus 1 to 3 business days for production. For Switzerland, you should allow a total of 7 to 15 business days because customs clearance requires additional time.

No. For deliveries to countries outside the EU, we cover customs duties, import VAT, and handling fees for you through the DHL PDDP service (Delivered Duty Paid)—the amount is already included in the shipping price. You will not incur any additional costs upon delivery.

The amount depends on the destination country. The exact regulations are set out in our Terms and Conditions under Prices and Payment Terms.

Every product is packaged to prevent breakage, whether it is shipped as a postal consignment or a DHL parcel. Larger items or multiple items are always shipped as a parcel.

The packaging is designed for protection, not show. Nevertheless, most pieces are ready to give as gifts straight away.

Visa, Mastercard, American Express, Maestro, and UnionPay are available, along with Apple Pay, Google Pay, Shop Pay, PayPal, and MobilePay. Klarna covers invoice payments and installment payments.

For the DACH region and Benelux, Bancontact, EPS, iDEAL, and Wero are also available, and payment with USDC is possible. A complete overview is available on the shipping and payment page.

Yes. All payments are processed through Shopify Payments with 256-bit SSL encryption and PCI DSS certification. Your payment details are not stored on our servers.

Yes, via Klarna. Invoice payments with a payment deadline are free of charge for you as the buyer.

Interest may apply to installment payments, depending on the plan. Klarna shows you the terms at checkout before you confirm.

The purchase price is due immediately once the order is completed because we begin production right away. Exactly when the charge appears depends on your payment provider.

Yes, the prices shown in the shop are the prices you pay. Shipping costs are added depending on the product and destination country and are shown separately at checkout before you place your order.

Yes. The order confirmation email contains all items, prices, and your personalization details. If you need a separate receipt for your accounting, just send us a quick message.

Not at the moment. If you’re unsure what would be suitable, take a look at the occasion collections, or simply tell us who the gift is for.

No. Goods made according to your specifications or clearly tailored to your personal needs are not subject to a statutory right of cancellation. This is not a house rule but applies generally to individually made goods.

The exact wording is set out in the cancellation policy. This exclusion does not affect your rights in the event of defects or damage.

For all items you order without personalization. You then have 14 days from receipt of the goods to cancel the contract without giving a reason.

By sending an unequivocal declaration by email to info@laserart-germany.de or by post to LaserArt Germany, Melanie Zaun, Wacholderweg 3, 72280 Dornstetten. A sample withdrawal form is provided in the cancellation policy; using it is not mandatory.

You must return the goods within 14 days of declaring your cancellation. You bear the direct costs of return shipping; we will refund the purchase price, including standard shipping, within 14 days.

Send us a photo and your order number, preferably via WhatsApp. We will arrange a replacement or refund promptly, without a lengthy back-and-forth.

Please do not throw away the packaging immediately; in the event of transport damage, a photo of it helps us clarify the matter with the shipping company.

If the error was on our side, we will remake your item free of charge. This also applies if we entered any information incorrectly.

If the error originated in the information entered in the order form, we cannot provide a free replacement because we produced the item exactly according to your instructions. Please still contact us—we can usually find a fair solution.

Your statutory warranty rights apply. Please check your delivery for completeness and obvious defects immediately upon receipt.

The electronics in our night lights are additionally covered by a two-year warranty from the date of purchase. The full terms are set out in our Terms and Conditions.

Send us a photo and a brief description of what is bothering you. This helps us determine whether it is a natural variation in the material, a misunderstanding regarding the personalization, or a genuine error.

We usually get back to you within one business day. You can read how other customers experienced it in the customer reviews.

Every product is carefully packaged to protect it from breakage and is generally ready to present as a gift. Separate gift wrapping with paper and ribbon is not included as standard.

Send us your request before or directly after placing the order, and we will check what is possible. For some products, gift wrapping can be selected during the ordering process.

An alternative that often makes a stronger impression: We incorporate your personal message directly into the engraving. It then remains permanently on the gift instead of being written on a card.

Yes, simply enter the alternative delivery address at checkout. If the package is meant to remain a surprise, just let us know briefly so we can coordinate the shipment.

The best place to start is with the occasion. For weddings, there is the Wedding collection, for the early days with a child, Baptism and Birth, and for everything related to the home, Family.

If you prefer to read at your own pace, the article Personalized Housewarming Gift and the Guide to Personalized Baptism Crosses offer specific guidance. For cash gifts, the Collection of Wooden Cash Gifts is worth exploring.

Typical items include place cards, table numbers, menu cards, name tags for glasses, and a gift for the newlyweds. You can find all of these together under Table Decorations and Place Cards.

The article Wedding Place Cards Made of Wood or Acrylic compares whether wood or acrylic better suits your concept.

Yes, many special requests can be accommodated. Whether it is possible depends on the product, the material and the desired level of detail.

Describe as precisely as possible what you have in mind, ideally with a reference image. We will then tell you whether and how we can implement it and what it will cost.

Yes. For most products, you set the quantity directly in the shop, for example for place cards according to the guest list.

For around 20 identical or similar items or more, it is worth contacting us in advance so that we can properly plan production and scheduling.

For around 20 pieces of a product or more, we create an individual quote with volume pricing. This mainly applies to place cards, name tags and guest gifts.

For this, tell us the product, quantity, occasion and desired date. You will usually receive a response within one business day.

Yes. We engrave company logos and text on wooden and acrylic products, for example as customer gifts, team gifts or giveaways for events.

Send us your logo as a vector file or in high resolution along with the desired quantity. We offer volume pricing starting at around ten pieces.

Yes, we are happy to discuss reseller inquiries individually. Tell us which product range you are interested in and what sales volumes you expect.

Wedding service providers can also find dedicated starting points for wedding planners and event venues.

Melanie and Sebastian. We make personalized wooden and acrylic products ourselves, from the idea and engraving to shipping.

It started in 2022 with handmade work; in November 2024, we got our first laser, and we have been selling since January 2025. The whole story is on the About us page.

In our own workshop in Dornstetten in the Black Forest. There is no outsourced production and no intermediaries.

Usually within one business day, often much faster. The fastest way is via WhatsApp.

If it concerns an existing order, the order number helps us. If it is about a purchasing decision, tell us the product or send us the link.

Collected on the customer reviews page and directly on the individual products. Reviews come from real orders.